Any and all records of accounts prior 2020 are not in our possession. This means any outstanding balance you may have had, is not existing with us! Unfortunately, so is any credit. If you did have any credit, we will not be able to return this to you, but please contact us for assistance.
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Any credit you may have had before 2020 was with the previous owner and is not available to us. You may contact
Customer Service to see what other options are available.
Starting 2020, any store credit that is received on your Metrostyle account can be used in the "Gift card or discount code" section at check out.
All eligible items* must be returned with original receipt and tags within 30 days of when you received your item(s).*Ineligible items include: SAMPLE SALE, FINAL SALE, intimates, gift cards, and swimwear...
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Return Policy
START YOUR RETURN:
To start a return, please fill out our
RETURN FORM It is okay if you cannot find the SKU, but we please ask if you can indicate the type of refund you prefer (store credit or funds back to original payment). Please note the above terms when return your item. Send us the item(s) you wish to return. If you return the merchandise within 30 days of receipt, we will issue a refund for the purchase price of the returned items to your original payment method. You will be charged $6.95 if you use our shipping label. Please reach out to our Customer Care team for assistance Customerservice@metrostyle.com or
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Return Shipping is $6.95. We will provide you with a return shipping label and the cost will be deducted from the refund.
Most returns are processed within 7-10 business days from the date that we receive your return. Once your return has been processed and your refund issued, you will receive a return confirmation email.
We are trying our best to ship your order ASAP. We suggest you to contact our Customer Care to edit your order in same day.
You can find the Edit/Cancel/Reorder options on both the order page and the email confirmation that you received. Click "Cancel" to cancel your order. Orders can be cancelled within two hours of placement as long as they have not been fulfilled by our warehouse. If you try to cancel your order are not able to, please contact Customer Care.
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If you are experiencing checkout issues, please contact customer care and describe the issue that you are having so that we can help you with your order.
You can only apply one Promo Code per order
Unfortunately, promo codes are unable to be used in conjunction with site promotions and may apply to regular-priced items only. If you are still having issues, please contact customer care with the promo code you are trying to use and the item(s) that you are trying to purchase
We're really sorry to hear that you've received an item that’s not in perfect condition. Please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
Your Name, Order Number, Product Name and Code, and a Description of the fault. The product name and code can be found on your order confirmation email.
Please have an image of the faulty item on file as we will reply to your inquiry via e-mail and will request a photo of it.
Please contact Customer Care about your order,
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Once you've created your online account, you can edit your information, review your order history, and more by clicking on your personal information at the top of the screen (next to the search button).
If you wish to opt out of receiving Metrostyle promotional emails, simply click the “unsubscribe” link found at the bottom of any email.
Reset your account password here.
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Yes, but additional costs will apply.
Standard Shipping is a flat-rate of $7.50
All orders $49+ ship for free
Sorry, we do not ship to the following destinations: Alaska and Hawaii, International, and U.S. Territories.
Login to you personal profile and select your order. You will find the tracking information on this page;
You will also receive an e-mail notice with order tracking information when your order is shipped out.
Unfortunately, we do not ship to P.O. boxes.
"Your order is normally shipped within two business days of receipt. Depending on the shipping option that you have chosen, your delivery day will fall into one of the categories below:
Standard Delivery
Should arrive within 4-7 business days.
1-2 Day Delivery
Will arrive within 1 to 2 business days if ordered by 2:00 PM (EST). Additional charges will apply."
Metrostyle strives to provide our customers with fresh new products, therefore we don't always reorder an item once it has sold out. If an item is not found online, then the online store is out of stock.
Due to issues during ownership transition, we may not have all sizing information. Size information we do have will be in the item description. If it's not there, feel free to contact us and we'll see what we can do!
