If you don't find the answer to your question, contact us.

Select a topic (details for each are farther down the page):

• Shipping & Handling
• International Shipping
• Shipping & Handling Charges
• Shipping & Handling Methods, plus Delivery Times
• Sales Tax
• Track Delivery
• Using a P.O. Box as a Shipping Address
• Track Returns

Shipping & Handling

We'll ship your package immediately upon processing. Most in-stock items are shipped within 48 hours. Our shipping system will choose the optimal carrier, whether UPS® or the Post Office, to get your product delivered to you quickly and safely. Once your shipment leaves our facility, it is trackable online at metrostyle.com

International Shipping

Metrostyle® has partnered with a trusted third-party company, iShopUSA,to fulfill orders for our valued international customers. International orders placed through iShopUSA can be made using international credit cards, Paypal, or bank wire transfers. iShopUSA will process your payment and guarantee delivery of your metrostyle® merchandise.
The order process is simple:

1. Go to the secure metrostyle® order form at iShopUSA HERE
2. Fill in the details on the metrostyle® products you are ordering
3. Select your country and shipping preferences
4. Fill in your shipping and billing information and Place Your Order.

Shipping & Handling Charges

Our shipping & handling charges are based on your merchandise total.

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Shipping & Handling Methods, plus Delivery Times

Pending credit card approval, in-stock merchandise is sent via:

Standard Delivery

Will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.

Express Delivery

Will arrive within 3 to 4 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 10 business days for delivery.

Super-Fast Delivery

Will arrive within 2 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 7 business days for delivery.

In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status on-line, contact us via email, or call (800) 416-9471.

If it has been longer than 15 business days (excluding Saturday and Sunday) for your Standard Delivery order or 7 business days for your Express or Super-Fast Delivery order, please contact us or call (800) 416-9471

If you have a question regarding an order you placed, you may check your order status online.

Once you click on "Order Status", enter your order number and billing zip code. The order number can be found in order confirmation emails sent from us and at the order confirmation page after you've submitted your order. If you shopped by phone, our customer service representatives provide that information to you after you've placed your order.

We reserve the right to limit quantities. Please Note: We ship to US possessions APO and FPO's. For further information on International Shipping, click here.

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Sales Tax

Please add applicable Sales Tax to orders shipped to Massachusetts, Indiana, New York and Texas only.

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Track Delivery

Where's My Package?

To check the status of your delivery, click here to view your order status.

Enter the tracking number then click "Go" to view up-to-the-minute delivery details. Your UPS® tracking number can be found in the order confirmation email we send you. We strongly encourage you to register. As a registered user you do not need to enter a tracking number, as this information can be found automatically in the "My Account" section. To register now, click here.

NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality assurance, and packing it carefully. As soon as we release it to UPS®, you can track it from our distribution center to your door.

Why Don't All My Orders Have A Tracking Link?

One reason UPS® is the preferred carrier of metrostyle is the convenient online delivery tracking we can provide to our customers. Whenever it's not possible to ship your order via UPS®, it will be handled by USPS and may not be tracked online.

Using a P.O. Box as a Shipping Address

We encourage you to use a street address as your ship-to address. When you use a street address, it's much more likely that your order will be shipped by a carrier who provides online tracking information. We'd also be happy to send your order to a PO box via USPS. But, if we do, tracking information may not be available.

Track a Return

If you returned your item via UPS® with our UPS® CUSTOMER RETURN LABEL, you can check arrival status online. First, click here.

Enter the tracking number, and then click "Go" to view up-to-the-minute delivery details. Your UPS® tracking number can be found in the order confirmation email we send you. We strongly encourage you to register. As a registered user you do not need to enter a tracking number, as this information can be found automatically in the "My Account" section. To register now, click here.

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To order by phone, call anytime toll-free (800) 416-9471. Need help? Click Here