If you don't find the answer to your question, contact us.

Select a topic (details for each are farther down the page):

• Placing an Order Online
• Placing an Order by Phone, Fax or Mail
• Placing an Order with a Check or Money Order
• I Placed an Order Online but Didn't Receive an Email Confirmation
• Finding Items from the Catalog Online
• Purchasing metrostyle® Gift Cards
• Gift Cards and Paper Gift Certificate Terms & Conditions
• Privacy & Security

Placing an Order Online

Ordering is quick, easy and secure when shopping metrostyle.com. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an easy, enjoyable shopping experience. Simply click one of the department tabs at the top of the page to view and select from our latest offerings (e.g., Tops, Dresses, Jackets & Blazers, etc.).

Use our size pickers to select size and color. Then click the "Add to Bag" button to flag the merchandise for your purchase. You may select additional merchandise by moving backward and forward through the windows to select again from our various departments. You may view the contents of your Shopping Bag anytime. Select the Shopping Bag link at the top right hand corner of every page to see a list of the merchandise you've selected as well as your current total.

Once you're ready to check out, click the "Shopping Bag" button to view your items. If you have gift cards, promotional coupons or a deferred billing coupon, enter them in the appropriate boxes on the checkout page. If you haven't registered with us, you can checkout as a guest, however we strongly recommend that you register. As a registered customer, your billing and shipping information is automatically saved for you, making the checkout process more convenient.

We accept the following credit cards for online purchases: The Boston Apparel Group and Redcats USA Family of Brands Credit Cards - including metrostyle®, Chadwicks™, Woman Within® Catalog, BrylaneHome®, Jessica London®, Roaman's®, and KingSize®. We also accept VISA®, MasterCard®, Discover® Network, and the American Express Card. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. You can apply online for a metrostyle® Credit Card.

Please Note: We ship to US possessions APO and FPO's. For further information on International Shipping, click here.

At the end of your checkout process, you'll see an online message notifying you that your order is being processed. You can print this message for your records. Subsequently, you'll receive an official order confirmation via the email address in your account profile.

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Placing an Order by Phone, Fax or Mail

Please Note: We don't ship International orders, we only ship to US possessions APO and FPO's

By Phone

Call us toll free at (800)416-9471 24 hours a day, 7 days a week.

By Fax

Simply fax your order to us toll free at (800)288-0448 - 24 hours a day, 7 days a week. To expedite your order, please write down the blue and yellow box numbers from your order form on the back page of your catalog, your item number, color, size and desired quantity prior to calling.

By Mail

If you'd like to pay by check or money order, simply mail your order to us. Mail order forms are provided inside metrostyle® catalogs. Order a Catalog

Please mail your order and payment to:
metrostyle®
PO Box 1600
Taunton, MA 02780-0975

Placing an Order with a Check or Money Order

Please note that we don't accept cash, personal checks or money orders for online purchases. We also don't ship orders C.O.D. To place an order with your personal check or money order, please mail your payment along with your order to:
metrostyle®
PO Box 4011
Taunton, MA 02780-0991

I Placed an Order Online but Didn't Receive an Email Confirmation

When you've completed checking out online, you should receive a confirmation email within 5-20 minutes, If, after 20 minutes, you haven't received an email from us confirming your order, you should check the status of your order online. The order you placed should appear as an order number with all zeros and will say "In process." This is exactly what you want to see. It means your order has been entered into our system. The order will be processed within 24-48 hours and your online status will change to "processed".

If you don't see anything in your order status, please Contact Us or call us toll-free at (800) 416-9471.

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Finding Items from the Catalog Online

If you find something in one of our catalogs you want to purchase, simply enter the item number from the catalog into the "Order By Item Number" box located at the top of the catalog quick order page, then click "Continue".

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Purchasing metrostyle® Gift Cards

Gift Cards can be purchased online or over the phone and can be used for metrostyle® purchases. Available in increments from $10 to $200, metrostyle gift cards make the perfect gift and always fit! To purchase now, please go to the Gift Card page. Following standard processing time, Gift Cards are sent by First Class Mail and will arrive within 6-10 business days.

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Gift Card and Paper Gift Certificate Terms & Conditions Gift Cards

For plastic cards, please scratch off the silver strip to reveal the card's PIN number. You will be required to provide the card number and the PIN number with each use. Purchase amount will be deducted from the card balance until the value is fully used. Gift Cards may only be used to purchase merchandise from metrostyle®. Gift Cards cannot be used to purchase other Gift Cards. Please safeguard your card and keep your original receipt. Except in certain circumstances or as required by law, the value of a Gift Card, including any remaining balance, cannot be redeemed for cash or check, cannot be applied as payment to any account, and will not be replaced if lost, stolen, destroyed or used without permission. Your card number and PIN number are required for all inquiries. Use of the card constitutes acceptance of these terms and conditions. Issued by Boston Apparel Group.

Purchasing metrostyle® Gift Cards

metrostyle® Gift Cards can be purchased online or over the phone and can be used for metrostyle® purchases. Available in increments from $10 to $200, metrostyle® gift cards make the perfect gift that always fit! To purchase now, please go to the Gift Cards page. Following standard processing time, Gift Cards are sent by First Class Mail and will arrive within 6-10 business days.

Redeeming Gift Cards Online

Gift Card and E-Gift Cards: To redeem Gift Cards online, simply enter the card number and PIN number in the Gift Card box at checkout. If the order amount exceeds the card amount, a credit card or other acceptable payment method will be required to cover the remaining balance.

Paper Gift Certificates: To redeem paper Gift Certificates online, simply enter the certificate number in the Gift Card box at checkout. If the order amount exceeds the paper gift certificate balance, a credit card or other acceptable payment method will be required to cover the remaining balance.

Please note: Gift Cards and paper Gift Certificates cannot be applied to orders shipping to multiple locations or to orders containing Avenue merchandise.

Checking the Balance of your Gift Card

Please click here to check the balance of your Gift Card or call 1-866-682-9876.

Coupons and Discounts

Coupons and discounts, including defer bill, are not applicable towards the purchase of Gift Cards. If your order contains both gift cards and merchandise, applicable coupons and discounts will only apply to your merchandise total, minus any gift cards.

Are Gift Cards Transferable?

Yes. You may give your Gift Card to someone else.

Lost or Stolen Gift Cards

Except in certain circumstances and you have proof of purchase and the card number, metrostyle® is not responsible for lost or stolen gift cards. Keep your original receipt and safeguard your card.

Are Gift Cards Taxed?

Taxes will not be applied to the face value of your gift card purchase.

Can I Reload my Gift Card?

We cannot reload gift cards at this time, but you can always purchase a new card.

Do Gift Cards have an Expiration Date?

No. Gift cards do not have an expiration date.

Can I pay my metrostyle® credit card balance with my Gift Card?

No. The value of a Gift Card cannot be applied as payment to any account.

What Happens if I'm Returning Merchandise Purchased with a Gift Card?

If you return merchandise purchased with a Gift Card, you will be issued a return merchandise credit certificate for the value of your credit.

Should I Dispose of my Gift Card once I've Spent Its Entire Value?

Yes. Once you have exhausted the balance of your gift card, you may dispose of the card. It is not reloadable.

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Privacy & Security

Read our corporate Privacy Policy to understand how we protect your privacy and your security when ordering online.

metrostyle® is a highly ethical company and requires the highest standard of conduct from its employees and business partners. As members of the Direct Marketing Association (DMA), the largest association of consumers and businesses interested in direct marketing, we adhere to the Guidelines for Ethical Business Practice and the Privacy Policy for Consumers.

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To order by phone, call anytime toll-free (800) 416-9471. Need help? Click Here