Site Difficulties
Select a topic (details for each are farther down the page):
Double check to make sure you've registered correctly. The password field is case sensitive. Enter your password using the exact same case as when you
registered. Ex: your password is "clover" (all lower case) and you entered "CLOVER" (all capitals).
Can't remember your password?
Click here and we'll send it to you.
If you've received an error message while selecting Express or Super Fast Delivery, the following may be causing the error:
- You have a backordered item; backordered items aren't shipped via Express or Super Fast Delivery.
- You're purchasing a Gift Certificate, which is mailed first class separate from your order.
- You're purchasing a piece of fine jewelry. We're sorry; Express Delivery isn't available for fine jewelry shipments.
If the total order has a "zero" dollar value, the items selected aren't available, and you won't be able to checkout. Please delete the "zero" items and continue to shop.
Was the credit card number and/or the expiration date correct? We accept any of The Redcats USA Family of Brands credit cards, plus VISA®, MasterCard®, Discover® Network and the American Express® card.
If you're still having problems checking out or adding products to your basket, you can Contact Us or call us toll-free at (800) 416-9471.
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When you've completed checking out online, you should receive a confirmation email within 5-20 minutes, If, after 20 minutes, you haven't received an email from us confirming your order, you should check the status of your order online. The order you placed should appear as an order number with all zeros and will say "In process." This is exactly what you want to see. It means your order has been entered into our system. The order will be processed within 24-48 hours and your online status will change to "processed".
If you don't see anything in your order status, please Contact Us or call us toll-free at (800) 416-9471.
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To order by phone, call anytime toll-free (800) 416-9471. Need help? Click Here